From your knowledge base
Load your procedures, FAQ and docs into a profile — BriefCall answers from your own material, not vague phrases.
Customer support
Answer the customer while they’re still talking
The customer describes a problem — and the right article is somewhere in the knowledge base, waiting to be searched. BriefCall hears the question and in a second shows the answer from your docs, right over the call window. Less “please hold while I check” — faster resolutions.
500 tokens free (≈ 30 minutes) · macOS 14.2+
Sound familiar?
- The customer asks a question — and the answer has to be hunted down in the knowledge base.
- A new agent doesn’t remember every procedure yet.
- “Please hold while I check” — and the customer gets annoyed.
- The same question gets handled differently by different agents.
How BriefCall helps
An answer in a second
The customer describes the issue — and you see the next step to resolve it while they’re still talking.
New agents sound seasoned
Faster onboarding: the right answer is on hand from day one, with fewer mistakes.
Customers in any language
A translation of the question and an answer in the customer’s language — Ukrainian, English, Russian.
Support questions
Where does BriefCall get the answers?
From your own materials: load your knowledge base, procedures and FAQ into a profile. What is not in your documents, BriefCall does not invent — it suggests a clarifying question.
Does it work for phone calls, not just video?
Yes. BriefCall takes the audio of any app on your Mac — Zoom, Meet, Teams or a softphone. The call just has to run through the computer.
Will the customer hear the hints?
No. The hints are visible only on your screen, and your microphone is not recorded.
Your next ticket — resolved faster
500 free tokens (≈ 30 minutes). Install BriefCall and try it on your next call.
Download BriefCall